{"id":6125,"date":"2021-03-16T11:42:49","date_gmt":"2021-03-16T15:42:49","guid":{"rendered":"http:\/\/laboratoiregmf.com\/?page_id=6125"},"modified":"2021-05-26T13:13:11","modified_gmt":"2021-05-26T17:13:11","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.laboratoiregmf.com\/en\/frequently-asked-questions\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<h2>\n\t\tGeneral\n\t<\/h2>\n\t\t\t<a href=\"#\" id=\"fl-accordion--label-0\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-0\">I want to change my address, email or telephone number.<\/a>\n\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-0\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-0\"><i>Expand<\/i><\/a>\n\t\t<ul>\n<li>Click on the <em>Customer<\/em> tab<\/li>\n<li>Click on the <em>Identification<\/em> tab<\/li>\n<li>Click on the <em>Address<\/em> tab<\/li>\n<li>Enter the changes you want to make<\/li>\n<\/ul>\n\t\t\t<a href=\"#\" id=\"fl-accordion--label-1\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-1\">I forgot my password.<\/a>\n\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-1\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-1\"><i>Expand<\/i><\/a>\n\t\t<p>In the <em>Customer<\/em> tab, click on <em>Lost Password<\/em> and follow the instructions.<\/p>\n\t\t\t<a href=\"#\" id=\"fl-accordion--label-2\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-2\">What forms of online payment do you accept?<\/a>\n\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-2\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-2\"><i>Expand<\/i><\/a>\n\t\t<p>We accept the following credit cards: Visa and Mastercard.<\/p>\n\t\t\t<a href=\"#\" id=\"fl-accordion--label-3\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-3\">Do your website prices include taxes?<\/a>\n\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-3\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-3\"><i>Expand<\/i><\/a>\n\t\t<p>Provincial and federal taxes will be added when your order is ready to be finalized.<\/p>\n<h2>\n\t\tOrders\n\t<\/h2>\n\t\t\t<a href=\"#\" id=\"fl-accordion--label-0\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-0\">I made a mistake in my online order or in my mailing address. What can I do?<\/a>\n\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-0\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-0\"><i>Expand<\/i><\/a>\n\t\t<p>Contact our Customer Service at 1-803-363-1339, or email us at <a href=\"mailto:info@laboratoiregmf.com\">info@laboratoiregmf.com<\/a>. A member of our team will be able to help you out from Monday to Friday.<\/p>\n\t\t\t<a href=\"#\" id=\"fl-accordion--label-1\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-1\">Can I cancel an order I placed online?<\/a>\n\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-1\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-1\"><i>Expand<\/i><\/a>\n\t\t<ul>\n<li>If your purchase has not yet been shipped, you can cancel your order at no charge by contacting us.<\/li>\n<li>If your purchase has already been shipped, unfortunately we won&#8217;t be able to cancel your order.<\/li>\n<li>You&#8217;ll need to follow the required process for the return of the merchandise.<\/li>\n<\/ul>\n<h2>\n\t\tDelivery\n\t<\/h2>\n\t\t\t<a href=\"#\" id=\"fl-accordion--label-0\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-0\">How much does delivery cost?<\/a>\n\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-0\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-0\"><i>Expand<\/i><\/a>\n\t\t<p>A flat fee of $9.95 is charged for orders totalling less than $99 before taxes. For shipping to remote areas or other provinces, additional delivery fees may be charged.<\/p>\n\t\t\t<a href=\"#\" id=\"fl-accordion--label-1\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-1\">How quickly are orders shipped?<\/a>\n\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-1\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-1\"><i>Expand<\/i><\/a>\n\t\t<p>Regular items that are in stock are generally shipped within 24 to 48 hours following receipt of your payment.<\/p>\n\t\t\t<a href=\"#\" id=\"fl-accordion--label-2\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-2\">Can I track my order?<\/a>\n\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-2\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-2\"><i>Expand<\/i><\/a>\n\t\t<p>Yes. At the time of your purchase, a tracking number will be assigned to you, allowing you to follow your order&#8217;s progress in real time. Once your order will have been shipped, you will receive an email message showing the information required to follow up with the transport service (if this service is available).<\/p>\n\t\t\t<a href=\"#\" id=\"fl-accordion--label-3\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-3\">Can I pick up my order in-store?<\/a>\n\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-3\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-3\"><i>Expand<\/i><\/a>\n\t\t<p>In-store pick-up at our branch in Saint-Hyacinthe is possible, but the order must be paid online prior to pick-up.<\/p>\n\t\t\t<a href=\"#\" id=\"fl-accordion--label-4\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-4\">I still haven&#8217;t received a follow-up email for my order. What should I do?<\/a>\n\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-4\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-4\"><i>Expand<\/i><\/a>\n\t\t<p>Contact our Customer Service at 1-803-363-1339, or email us at <a href=\"mailto:info@laboratoiregmf.com\">info@laboratoiregmf.com<\/a>. A member of our team will be able to help you out from Monday to Friday.<\/p>\n<h2>\n\t\tReturns\n\t<\/h2>\n\t\t\t<a href=\"#\" id=\"fl-accordion--label-0\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-0\">Can I return products I purchased online?<\/a>\n\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-0\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-0\"><i>Expand<\/i><\/a>\n\t\t<p>Yes, but only if you do so within 10 days following the date your order is delivered. Before shipping the merchandise back, you&#8217;ll need to obtain a Return of Merchandise authorization number from Customer Service. Please note this does not guarantee you will be credited for the purchase of the returned merchandise.<\/p>\n<p>The merchandise must be sent back in its new condition and intact, still in its original packaging, and fit for resale.<\/p>\n\t\t\t<a href=\"#\" id=\"fl-accordion--label-1\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-1\">How can I return products purchased online?<\/a>\n\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-1\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-1\"><i>Expand<\/i><\/a>\n\t\t<p>Contact Customer Service at 1-800-363-1339 or by email at <a href=\"mailto:info@laboratoiregmf.com\">info@laboratoiregmf.com<\/a>. A member of our team will be able to help you out from Monday to Friday.<\/p>\n\t\t\t<a href=\"#\" id=\"fl-accordion--label-2\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-2\">Do I have to pay in order to return an item?<\/a>\n\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-2\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-2\"><i>Expand<\/i><\/a>\n\t\t<p>There is no charge for returns made in person at our branch in Saint-Hyacinthe. You must cover the cost of shipping the returned merchandise.<\/p>\n<p>You will be billed 10% for the cost of the return.<\/p>\n\t\t\t<a href=\"#\" id=\"fl-accordion--label-3\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-3\">When and how will I be reimbursed?<\/a>\n\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-3\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-3\"><i>Expand<\/i><\/a>\n\t\t<ul>\n<li>In-store returns are reimbursed immediately if the item is returned in its new condition and in its original packaging.<\/li>\n<li>Other returns will be reimbursed a few days after receipt of the parcel at our warehouse.<\/li>\n<\/ul>\n\t\t\t<a href=\"#\" id=\"fl-accordion--label-4\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-4\">The product I purchased online was damaged when I received it. What can I do?<\/a>\n\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-4\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-4\"><i>Expand<\/i><\/a>\n\t\t<p>Contact Customer Service at 1-800-363-1339 or by email at <a href=\"mailto:info@laboratoiregmf.com\">info@laboratoiregmf.com<\/a>. A member of our team will be able to help you out from Monday to Friday.<\/p>\n\t\t\t<a href=\"#\" id=\"fl-accordion--label-5\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-5\">The merchandise I received is defective. What can I do?<\/a>\n\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-5\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-5\"><i>Expand<\/i><\/a>\n\t\t<p>Contact Customer Service at 1-800-363-1339 or by email at <a href=\"mailto:info@laboratoiregmf.com\">info@laboratoiregmf.com<\/a>. A member of our team will be able to help you out from Monday to Friday.<\/p>\n<h2>\n\t\tNew Products and Promotions\n\t<\/h2>\n\t\t\t<a href=\"#\" id=\"fl-accordion--label-0\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-0\">How can I stay up to date on new arrivals, promotions and information about your products?<\/a>\n\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-0\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-0\"><i>Expand<\/i><\/a>\n\t\t<p>In our website&#8217;s <em>Online Store<\/em> section, simply enter your email address in the <em>Keep Me Informed<\/em> section at the very bottom of the page.<\/p>\n<h2>\n\t\tPermit\n\t<\/h2>\n\t\t\t<a href=\"#\" id=\"fl-accordion--label-0\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-0\">Do I need to have a permit in order to purchase insecticides?<\/a>\n\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-0\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-0\"><i>Expand<\/i><\/a>\n\t\t<p>Only for the purchase of products that are <u>categorized as Class\u00a03<\/u> by the Qu\u00e9bec provincial authority. We follow the regulations that apply to permits given by the minist\u00e8re de l&#8217;Environnement et de la Lutte contre les changements climatiques du Qu\u00e9bec (provincial ministry for the environment and climate change).<\/p>\n<p>An official copy of your permit will be required when placing your order.<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>General I want to change my address, email or telephone number. Expand Click on the Customer tab Click on the Identification tab Click on the Address tab Enter the changes you want to make I forgot my password. Expand In the Customer tab, click on Lost Password and follow the instructions. What forms of online &#8230; <a title=\"FAQ\" class=\"read-more\" href=\"https:\/\/www.laboratoiregmf.com\/en\/frequently-asked-questions\/\" aria-label=\"Read more about FAQ\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"inline_featured_image":false,"footnotes":""},"class_list":["post-6125","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.laboratoiregmf.com\/en\/wp-json\/wp\/v2\/pages\/6125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.laboratoiregmf.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.laboratoiregmf.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.laboratoiregmf.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.laboratoiregmf.com\/en\/wp-json\/wp\/v2\/comments?post=6125"}],"version-history":[{"count":0,"href":"https:\/\/www.laboratoiregmf.com\/en\/wp-json\/wp\/v2\/pages\/6125\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.laboratoiregmf.com\/en\/wp-json\/wp\/v2\/media?parent=6125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}